Microsoft isn't involved at all in an OEM's hardware issue. You'd have to extend your Warranty or pay HP Support to do any warranty repairs after the first year.
The camera driver should come from the HP Support Downloads webpage here for your Serial Number so it's exact: ĭid the camera every work properly? If so do you remember what changed just before it did? Do you have a System Restore to a point before the problem began following this guide. If you will work with me I will be here to help until the issue is resolved. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator. I search Microsoft online no live person could help same with HP no live person will answer the phone. I tried calling a service center but because of COVID-19. But when I use zoom with my tablet or my phone no problem the picture is clear. The picture is blurry I can hardly recognize myself.
When I tried to update Windows say this is the best driver for my computer. I have a 2017 HP Laptop 17 the camera that is installed on my computer: Driver Provider: Microsoft Date:, Driver Version: 2.693
I downloaded and installed other drivers but no change. I downloaded and installed the BIOS but no change. I have Uninstalled and reinstalled the driver but no change. I have uninstalled and reinstall the camera, but no change The Hp TrueVision Camera works but the picture is out of focus, everything is blurry, fuzzy, and distorted. I have an HP Laptop 17-bs0xx, running Windows 10 (64-bite) I have tried the suggestion I found from others members in the community and have the same problems they have but Problems can arise when your hardware device is too old or not supported any longer.I am having problem with my HP TrueVision Camera. This will help if you installed an incorrect or mismatched driver. Try to set a system restore point before installing a device driver. It is highly recommended to always use the most recent driver version available. Moreover, constantly check with our website in order to make sure that you don't miss a single new release.
Therefore, if you consider applying this package, hit the download button, and install it on your computer. When it comes to the installation process, the steps are very simple, as each manufacturer tries to make them as easy as possible, so that every user can perform the update on their own – simply run the package and follow the on-screen instructions for a complete installation. In addition to that, updating the software on your device can fix various problems that might be encountered during the product's lifetime, and improve existing features like image quality, or add support for new ones. About Integrated Web Camera Updates:Įnabling your embedded web camera by installing appropriate software will allow your system to capture and send images through a computer network, and include support for various features that the webcam benefits from.
Close the wizard and perform a system reboot to allow changes to take effect. Read EULA (End User License Agreement) and agree to proceed with the installation process. Allow Windows to run the file (if necessary). Locate and double-click on the newly-downloaded file. Save the downloadable package on an accessible location (such as your desktop). Make sure that all system requirements are met. To install this package please do the following: Even though other OSes might be compatible as well, we do not recommend applying this release on platforms other than the ones specified. If it has been installed, updating (overwrite-installing) may fix problems, add new functions, or expand existing ones. Provides support for systems upgraded to Windows 10 v1803. The HP TrueVision FHD RGB-IR webcam provides support for Windows Hello facial recognition biometric authentication.
This package provides the driver to enable the HP TrueVision Full HD (FHD) RGB-IR camera in supported notebook models that are running a supported operating system.